I ordered the GT(500) Side Skirts from Car ID. All manufacturer names, symbols, and descriptions, used in our images and text are used solely for identification purposes only. Eligible orders can be cancelled for a short time after order placement. Looking forward to your response! Was in awe that due to their error, now I have to pay for an item I was Not able to Tweets & replies. I kindly ask you to email me with your order number to eric.kr@carid.com, so I could assist you further. Thank you for sharing your experience and bringing this issue to our attention. Modification & cancellation policies rating: Yes, CARiD does allow order changes & cancellations. here. 10% off any order for First Responders + Free Shipping. I can't return it, because I'm beyond the 30 day return policy. Dear Sean, Consumer Relations Department at CARiD.com. it has been issues with mis direct package sending! Purchased a product that came defective, damaged or faulty. I being a part of this mess is one thing when you haven't a choice but when i do have a choice my choice is to not buy parts through carid.com ever not even 1 time will i risk hard earned money to known and proven theives. Refunds for returned products are issued when we confirm receipt of on the returned product in satisfactory condition. Click on your order history. I cancelled order. The Rear bumper was corrected and shipped a week later. CARiD's modification & cancellation policies. Many of the products on CARiD.com will ship for free; if you do not see the FREE SHIPPING icon The shipping fees are defined by the shipping carrier and cannot be affected by CARiD. CARiD.com is an online retailer of automotive parts and accessories. Connecting with CARiD Call CARiD: 800-505-3274 Wheels were just wrapped in saran wrap for delivery, then when arrived damaged carid offers me $100 when I spent over $3000 (including extra for shipping) because I did not keep the saran wrap they were packaged in! A few things to keep in mind: CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world. Thank you for the feedback. The shipping timeframes depend on the type of the product you are going to purchase. Things estimated to ship have never shipped. They said they would have a supervisor contact me in 48hrs or less. Dear Bryan, How long will it take to ship an item to saudi and Arabia, Why have I not received my order and absolutely no notifications as to shipping and tracking ? It is ran like there are kindergarteners at the helm. customer service. After waiting a month for a set of wheels and tires which still haven't arrived, customer service tells me the same thing they said 3 weeks ago. " 5 stars 1775 1 star 1320. i am concerned you may not be as you claim. Even though you verify the fitment of the product through their site they tell you you vehicle damaged their part. Use. No such thing as easy returns there. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) We are currently working with the manufacturer to see if there are possibilities to approve the return. Please accept our apologies for the situation with your order, and for the frustrating experience you had. Sincerely, Yes, CARiD does allow order changes & cancellations. A correct tracking number so I know the paperwork has been filled out and that shipping is actually in progress. Poor service over an arbitrary number. Beware worst customer service ever. God forbid you order a box of screws! Please call our Customer Service team at 800-505-3274 ext 82. We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class. I would appreciate either a full refund for the overdue package, or for the issue to actually be resolved. Parts cost was over $1000. Looking forward to your response! Consumers, at their sole discretion, shall have the ability to provide feedback on any products or services received. Meanwhile I am renting a car while I wait for a front bumper from CARiD. This is getting to the point of insanity and Im very fed up with carid amd I'm getting very angry at the lack of response and On May 3 2019 I ordered the Rola Haul Your Might (59799) truck bed rack for my kayaks. ComplaintsBoard.com is a leading complaint resolution website on the Internet. After a week of emails ( tried calling tech support they hung up after being on hold) and forced to submit videos I was told the kit was not compatible? To obtain a status update, please click below. In this case the universal Magnaflow mufflers were purchased. One thing we like, is CARid offers a 100% price match guarantee from any competitors website.. The failure was that it took over two weeks for CARiD provided any response to replacing the parts. Like that makes a difference. Tip for consumers:The customer service can only track orders, they cannot really assist if there is an issue. It has been over 2 weeks of trying to get this resolved but still no resolution and continuing waste of time bs emails. Click "submit a request" button below and fill out the form, Receive return authorization (RA) form with the exact return address and a shipping label (may take 24-72 hours), Print and attach the provided UPS shipping label as well as the RA form to the outside of the box, Once the merchandise is received & confirmed to be in satisfactory condition, your refund will be issued. Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused. I would rather go to eBay or somewhere else to buy parts. Dear Liz K., CARiD has a consumer rating of 2.75 stars from 4,645 reviews indicating that most customers are generally dissatisfied with their purchases. Sincerely, Voice of Client Department at CARiD, This has been my first time using Carid. Please call our Customer Service team at 800-505-3274 ext 82. We will assist with cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. So I would highly suggest looking at other options. First I purchased a rear cargo protector for my 2022 Jeep Cherokee. It was to be shipped Dec 1st. Be careful, horrible company,horrible customer service. It's simple, choose one of the following menu options, complete the request and you're done. I'd like to know what in the world has become of my beloved usa? The company refuses to transfer the money to me in any way. Carid Reviews | Read Customer Service Reviews of www.carid.com Vehicles & Transportation Auto Parts & Wheels Auto Parts Store Carid Carid Reviews 6,192 Average 3.2 VERIFIED COMPANY www.carid.com Visit this website Write a review Reviews 3.2 6,192 total 5-star 72% 4-star 7% 3-star 1% 2-star 2% 1-star 18% Filter Sort: Most relevant CU Customer This disclaimer applies in all events, and to all situations. As it concerns products requiring freight, LTL shipping, or international & non-continental US shipping, while returns are accepted, note that the shipping charges will be reduced in an amount based on the estimate from the shipping carrier, which may be substantially higher than the costs outlined above. it has been issues with mis direct package sending! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, I been buying from you guys for almost 2yrs and never had a problem getting the. The shocks arrived with red scratch marks all over and the supplied air lines had fittings that don't fit with the air compressor carid sold. They were true Magnaflow items, but universal fit. Please, email me with your order details at jena.ra@carid.com, so I could look deeper into this issue and check for additional compensation to cover the inconveniences. Customer service stated I was beyond 30 day return policy. Desired outcome: We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible. Two months later I still only have reimbursement for one of the two I sent back. Caveat Emptor! In effort to provide our valued clients with the most up to date and accurate information, as well as to ensure that CARiD is always delivering to our clients the most comprehensive products portfolio and platform, CARiD is continuously implementing real-time updates to our online superstore and platform. Im sorry I had to write this, but i felt it was needed. If you ever wonder what happened to your recycled beer cans? i called for a return on friday june 10th 2016. it was at that time that i explain to the representative that the mufflers that i ordered did not look as pictured and that i was informed by the mechanic who was to install them that they were not real magnaflow. Suddenly, I got an email that a "new" starter had been shipped to me. Just enter the information below, including your Order Confirmation Number (provided to you when your purchase was originally made). I was not able to do the work immediately and when I opened the box and noticed that it was completely the wrong item, I was beyond the so-called "return period". After ordering the item and requesting a price match I'm then told they do not match total including shipping, only item price. Edit Your Order My Account Edit Your Order Need to make changes to your order? View details We researched this on Feb 20, 2022. What other shipping & returns policies does CARiD offer? If you would like special shipping arrangements, please contact us via live chat, email or call us at 1.800.505.3274. 08512 Other Similar Couriers, You may want to track :- Lightake Order Tracking Address was incorrect due to the fault of Car ID this has happened b4 with a pair of struts apparently it was sent than needed to be rerouted which I was charged an additional 93 dollars for than told weeks later that the item was under investigation and the I could loose the package as well as the money all spent on it and the rerouting fee! When I asked for updates no one responds. that was the reason for my return. CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products. This is not a question of a correct item being damaged in transit or the buyer selecting the incorrect item. this is the worst company ever to deal with, CarId - I am very happy I did not buy from them, CarId - biggest mistake ordering from them, CarId - customer service/confirmation of purchse an shipping #, CarId - they immediately charged me for the item only to find out that it was not in stock. How is it that your negative reviews outnumber the positive one by almost 2 to 1 and no detail rating is over 2 out of 5 stars? I ordered the part online and CARID sent the incorrect part. YOU?? this is the worst company ever to deal with, Racechip performance chip for a 2011 Kia Optima SX Turbo GDI 2.0 Engine, customer service/confirmation of purchse an shipping #, unreasonable shipping time/cancellation policy, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I call Customer service to get status. It never came. Refund or immediate delivery. Not many companies on that list. Providing any reason which isn't a result of a CARiD error. Whether it's a Car, Truck, Jeep or SUV, we've got everything you need to identify your vehicle's true identity. Parts received looked correct. What a horrible way to treat customers. Here are a few of the best ways you can save money with CARiD online. View the, No. Have VIN number to CARID agent and he looked up the parts. 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